Refund
Policy

At Summon Vistoria, we take every project seriously and invest significant time, skill, and creative energy from the moment work begins. This Refund Policy outlines our approach to cancellations, refunds, and dispute resolution.

1. Deposits

A deposit (typically 50% of the total project fee) is required before work commences. This deposit is non-refundable once work has begun, as it covers the initial research, planning, design exploration, and time allocated to your project.

2. Project Cancellation by the Client

• Before work begins: If a project is cancelled before any work has commenced, the full deposit may be refunded at our discretion, minus any administrative or consultation fees incurred.
• After work has begun: If a client cancels after work has started, the deposit is non-refundable. Additionally, the client may be invoiced for all work completed up to the point of cancellation, at the agreed project rate.
• Mid-project: Any completed milestones that have been approved by the client are considered delivered and are non-refundable.

3. Final Payment

The final balance is due upon project completion. All deliverables — final source files, live deployment access, or hand-off assets — will only be transferred after the final payment is received in full. No refunds are issued after final files have been delivered and approved.

4. Revision Disputes

If the delivered work does not meet the agreed specifications outlined in the project brief or proposal, we will work with you to correct it within the agreed revision rounds at no additional charge. Dissatisfaction based on subjective preference (outside the agreed brief) does not qualify for a refund.

5. Project Cancellation by Summon Vistoria

In the unlikely event that we are unable to complete a project due to unforeseen circumstances on our end, we will:

• Notify you in writing as soon as possible.
• Refund any payment made for work not yet completed.
• Provide all work completed to date in a usable format.

6. Disputes

If you are unhappy with any aspect of our service, please contact us directly at summonvistoria@gmail.com. We will make every reasonable effort to resolve the matter amicably within 14 working days. If a resolution cannot be reached, disputes will be handled under the laws of India.

7. Non-Refundable Items

The following are strictly non-refundable under any circumstances:

• Deposits once work has commenced.
• Payments for completed and approved milestones.
• Payments for any third-party services, licences, or assets procured on the client's behalf.
• Rush fees or priority scheduling fees.

8. Contact

For cancellation requests or refund enquiries, contact us at:
Summon Vistoria
Mumbai, India
summonvistoria@gmail.com